Terms and Conditions

Prices Subject to Change without Notice

Prices for our services are subject to change without notice. We will always strive to maintain costs and only change prices when necessary. In certain instances, we may quote a “starting at” price for some services and not a final cost, due to changes or conditions in your services. Our service providers will go over your services and define any changes to pricing if any are needed. We reserve the right to modify or discontinue the service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Appointment Policy

We recommend that you reserve appointments in advance in order to receive your preferred date, time and service provider for your services. We may require a credit card /debit card if you are making payments online at the time of booking. For same day appointments, please note that we need a minimum of 3 hours window period for the service provider to reach your location, so please take note of this while making a booking.

Cancellation Policy

In an effort to respect the time of our valued clients and artists, we appreciate a 24-hour notice to cancel or reschedule appointments to avoid a cancellation fee. Clients cancelling appointments with less than 24 hours of their scheduled appointment are subject to a cancellation fee of 50% of their scheduled services total. Repeated no-shows or cancellations may require credit card pre-payments to reserve an appointment.
When booking a same day appointment or within a 24hour time frame, we kindly request that you provide us with minimum 3 hours of notice for any cancellation or rescheduling of that appointment, to avoid any cancellation fee.
We recognize that although unforeseen emergencies do happen, we reserve the right to enforce our cancellation policy when it has happened on more than one occasion. Please call or email us as soon as you know you cannot make your scheduled appointment. Cancellations and No-Shows leave gaps in the artists’ schedules that cannot be filled without timely notice and prevent us from being able to accommodate other clients waiting for appointments.
As a courtesy, we send a confirmation email or phone call 48 hours before your scheduled appointment (excluding same day appointments). However, if we are unable to reach you, please remember it is your responsibility to remember your appointment dates and times to avoid missed appointments and a cancellation fee.

Redo Policy

We aim to provide the highest quality of service. We require our clients to contact us within 1 week of the performed service if they believe the result is not in line with the agreed upon consultation. An appointment is then made to consult with the salon manager and stylist at which time, an assessment will be done to determine if a redo is necessary. Please keep in mind, using box colour or going from Darker to Lighter tones for hair colouring may result in more than one service to achieve your desired goal. Redo will be on case to case basis and we reserve the right to change our policies without any notice to avoid the misuse of our redo policy.

Right to Refuse Service

We reserve the right to refuse services to anyone demonstrating any aggressive or inappropriate behaviour to any member of our team.

Health Problems and Comfort Level

Please notify our staff before booking a service if you have any physical ailments or disabilities so that we can help booking the appropriate services for you.

Gratuities

In appreciation of outstanding service, gratuities may be given at your discretion.

Payment Mode

We accept payments by cash, cards & payment links. We do not accept cheques.

For Your Protection

We regret that we cannot be responsible for loss or damage to personal articles including clothing or accessories. Please keep your valuables away during your appointment

Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Disclaimers

We take every care possible to ensure that product and treatment descriptions, imagery, and all other information is correct at time of publication on the site. However, though every effort is made to ensure such accuracy, we do not accept responsibility for errors in content. The site will be kept as up-to-date as possible at all times however if product, treatment, location, results updates have been made since last update on dialthesaloon.com some variations may occur in, although not limited to , price, description, product results, design, packaging and availability.
We will do our best to ensure that the website is available and functions correctly at all times, but we make no warranties as to the availability or accessibility of the website, and we will not be liable for any damages, loss, costs or expenses incurred by you as a result of any lack of availability or accessibility of the website.

Viruses, Hacking and Other Offences

You must not misuse our site by knowingly introducing viruses, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.
By breaching this provision, you would commit a criminal offence under the UAE Cybercrime Law. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach your right to use our site will immediately cease. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or any website linked to it.